Customer service
Order cancellation
You can cancel a transaction made on the website. Fill in the form here, and the cancellation notice will be sent to us via WhatsApp or email, as you choose. You can also give a cancellation notice by phone 052-6978558 or in writing to 64 Bilu St., Rehovot.
Cancellation terms from the Terms & conditions
8.1 A transaction for the purchase of a product made on the website is a distance sale transaction. It may be cancelled in accordance with the Consumer Protection Law within 14 days from the date the product is received or from the date the document containing the transaction details is received, whichever is later, unless another provision of law applies.
8.2 A cancellation notice may be given via the order-cancellation link that will appear on the website, by email, by phone or in writing to the business address. The full name, order number and other reasonable details required to identify the transaction must be provided.
8.3 Where the cancellation does not result from a defect, non-conformity, late delivery or another breach by the business, the business may charge a cancellation fee of 5 percent of the transaction price or 100 shekels, whichever is lower.
8.4 Where the cancellation is due to a defect, non-conformity, failure to deliver on time or another breach of the transaction terms by the business, no cancellation fee will be charged.
8.5 The refund will be made within 14 days from the date the cancellation notice is received, in accordance with the provisions of law and, where possible, via the payment method used for the transaction. Future charges will be cancelled in accordance with the law.
9.1 A consumer who is a person with a disability, a senior citizen aged 65 or over, or a new immigrant may, in the cases set out in the law, cancel a distance sale transaction within four months from the date of the transaction, receipt of the product or receipt of the transaction details document, whichever is later.
10.1 A product made specially for the customer to measurements or special requirements may be excluded from the statutory right of cancellation. This may include engraving, personal design, stone setting to a personal specification, a size or length change that is not a regular stock option, a choice of a special combination of metal and stone, or made-to-order production.
11.4 No piece of jewelry is to be sent by post or courier before instructions have been received from customer service. Responsibility for safe packaging and for insuring the shipment lies with the party bearing the cost of the return.
The full wording is in the Terms & conditions, sections 8 to 11.