Terms of purchase
Terms & conditions
Terms & conditions
Last updated on 28 September 2026
These terms govern the use of the Batel Jewelry website and the purchase of the products offered on it. Placing an order or using the website constitutes confirmation that the user has read these terms and agreed to them. The provisions of these terms are subject to the provisions of any law, and in the event of a conflict, the law shall prevail.
Business details
Trade name: Batel Jewelry
Business owner: Haim Uzan
Business no.: 015573223
Address: 64 Bilu St., Rehovot
Phone and customer service: 052-6978558
Email: bateljewelry5@gmail.com
Website address: www.bateljewelry.com
1. General and definitions
1.1 The website is operated by Haim Uzan under the trade name Batel Jewelry. The terms “the business”, “the shop”, “we” or “Batel Jewelry” in these terms refer to the business whose details appear above.
1.2 A user or customer is any person or corporation that browses the website, provides details, places an order or purchases a product through the website.
1.3 Business days are Sunday to Thursday, and do not include Fridays, Saturdays, holiday eves, holidays, days of rest and days on which the business or the shipping companies do not operate.
1.4 The singular includes the plural and vice versa. The masculine or feminine form is used for convenience only, and these terms are intended for all users.
2. Eligibility to use the website
2.1 Purchasing on the website is permitted to an adult who has legal capacity to perform legal acts and holds a valid means of payment. A minor may use the website and make a purchase only with the consent of a parent or guardian.
2.2 The user undertakes to provide correct, complete and up-to-date details. Providing incorrect details may prevent completion of the order or delay its delivery.
2.3 No unlawful act, attempted intrusion, disruption, prohibited copying, impersonation, unauthorized use of a means of payment, or any act that may harm the website, the business or a third party may be carried out on the website.
3. Products and information on the website
3.1 The website offers, among other things, gold jewelry, set jewelry, natural diamonds and lab-grown diamonds, in accordance with the description appearing on each product page.
3.2 We make an effort to present the products accurately. However, colors may look different on different screens, and a handmade piece of jewelry may include slight differences that do not change its character or quality.
3.3 Weight, size, length, thickness and stone dimensions presented as approximate may vary slightly due to the production work, size adjustment or the structure of the piece. If a particular figure is material to the customer, it is recommended to check it with customer service before ordering.
3.4 The type of gold, purity grade, type of stone and its characteristics will be in accordance with the product description or the document provided with the piece. A lab-grown diamond will be marked as such. A gemological certificate or laboratory certificate will be included only if this is stated on the product page or in the order confirmation.
3.5 Illustrative images, model photos or close-up enlargements are intended to illustrate the product. Its actual dimensions are determined by the details on the product page, the option selected and the order confirmation.
4. Prices, promotions and discounts
4.1 The binding price is the price shown to the customer in the order summary before payment. The total amount payable will be shown before the purchase is completed and will include VAT to the extent it applies by law.
4.2 Shipping costs, special adjustments and additional services will be shown before payment or agreed with the customer before a special order is confirmed.
4.3 Promotions, coupons and benefits are valid for the period and under the conditions published for them, while stocks last. Unless stated otherwise, promotions and benefits cannot be combined.
4.4 In the event of an obvious error in the price, description, stock or product details, the business may decline to confirm the order. If payment has been charged, it will be refunded in full without a cancellation fee.
5. Placing and confirming an order
5.1 To place an order, select a product and options, enter contact details, a delivery address and payment details, and make sure the order summary is correct.
5.2 An automatic notice that an order has been received does not constitute final confirmation. The order will be confirmed after the payment is approved, the stock is checked and the selected options are checked.
5.3 If a product is unavailable, if a selected adjustment cannot be completed or if the payment was not approved, we will contact the customer. The customer may choose an alternative or cancel the order and receive a full refund of any amount charged.
5.4 The business may limit the quantity of items per order, refuse an order where there is reasonable suspicion of fraud or unauthorized use, or request additional verification before supplying a high-value product.
6. Payment and transaction security
6.1 Payment will be made using the payment methods available on the website at the time of purchase. Completion of the order is subject to approval by the credit card company, the payment provider or the acquirer.
6.2 Payment details may be captured and processed by external payment processors in accordance with their terms and privacy policies. The business does not store full credit card details unless this is required and permitted by law and subject to appropriate security measures.
6.3 The business may carry out reasonable identity verification, including presentation of an identity document at pickup or delivery, especially in high-value transactions or where there is a suspicion of unauthorized use.
7. Delivery, shipping and self-pickup
7.1 Delivery options, their cost and the estimated time will appear on the website, on the product page, at checkout or in the order confirmation. The shipping terms shown at the time of ordering are the binding terms for that purchase.
7.2 Shipping fees (updated on 1 October 2026): free shipping on orders over 999 ₪ to an address between Be'er Sheva and Tiberias; on orders of a lower amount to an address in this area — 49 ₪; to Eilat and the far north — 80 ₪; on orders over 3,000 ₪ — free shipping nationwide. The order can also be picked up from the shop at 64 Bilu St., Rehovot, free of charge. Exceptional or remote addresses may be subject to coordination, a different delivery time or an additional cost that will be communicated to the customer in advance.
7.3 The delivery time begins after the order and payment are confirmed. An order that includes production, a size change, a length change, stone setting or another adjustment may require additional preparation time, which will be communicated to the customer before it is confirmed.
7.4 The customer must provide an accurate address and contact details and be available for coordination. A delay caused by incorrect details, absence or failure to respond is not considered a delay by the business.
7.5 For self-pickup, wait for a notice that the order is ready and present the order confirmation and an identity document. The business may also request the means of payment or authorization from the holder of the means of payment.
7.6 In the event of an occurrence beyond the business's control, including security restrictions, extreme weather, a strike, a widespread malfunction or a delay at a shipping company, we will update the customer and act to minimize the delay. Nothing in this section derogates from the customer's rights under law, including in the event of failure to deliver on time.
8. Cancellation of a transaction made on the website
8.1 A transaction for the purchase of a product made on the website is a distance sale transaction. It may be cancelled in accordance with the Consumer Protection Law within 14 days from the date the product is received or from the date the document containing the transaction details is received, whichever is later, unless another provision of law applies.
8.2 A cancellation notice may be given via the order-cancellation link that will appear on the website, by email, by phone or in writing to the business address. The full name, order number and other reasonable details required to identify the transaction must be provided.
8.3 Where the cancellation does not result from a defect, non-conformity, late delivery or another breach by the business, the business may charge a cancellation fee of 5 percent of the transaction price or 100 shekels, whichever is lower.
8.4 Where the cancellation is due to a defect, non-conformity, failure to deliver on time or another breach of the transaction terms by the business, no cancellation fee will be charged.
8.5 The refund will be made within 14 days from the date the cancellation notice is received, in accordance with the provisions of law and, where possible, via the payment method used for the transaction. Future charges will be cancelled in accordance with the law.
8.6 The right of cancellation does not derogate from the business's right to claim for damage caused as a result of a significant deterioration in the condition of the product, if it was used beyond what is required for a reasonable inspection, all in accordance with the law.
9. Populations entitled to an extended cancellation period
9.1 A consumer who is a person with a disability, a senior citizen aged 65 or over, or a new immigrant may, in the cases set out in the law, cancel a distance sale transaction within four months from the date of the transaction, receipt of the product or receipt of the transaction details document, whichever is later.
9.2 The extended right applies where the engagement included a conversation between the business and the consumer, including a conversation by phone or by electronic communication. The business may request an appropriate certificate as required and permitted by law.
10. Specially made or altered products
10.1 A product made specially for the customer to measurements or special requirements may be excluded from the statutory right of cancellation. This may include engraving, personal design, stone setting to a personal specification, a size or length change that is not a regular stock option, a choice of a special combination of metal and stone, or made-to-order production.
10.2 Before production or a substantial alteration begins, the business will endeavor to make clear to the customer that this is a special order and the implications for the possibility of cancellation. Choosing a standard option of a product in stock does not automatically make it a special order.
10.3 A request to cancel or change a special order will be examined separately according to the stage of work, the materials purchased and the possibility of returning the product to sale. The business may, as a service gesture and subject to the law, approve cancellation, a change or a full or partial credit on terms that will be communicated to the customer in advance. This individual examination does not constitute an undertaking to approve every request.
11. Returning a product after cancellation
11.1 In a cancellation that does not result from a breach by the business, the customer will return the product to the shop at 64 Bilu St., Rehovot or send it by a coordinated method, at their own expense and responsibility, unless the law provides otherwise. It is recommended to use a tracked and insured shipment appropriate to the value of the piece.
11.2 The product will be returned complete, unused and undamaged, together with the packaging, certificate and accessories supplied with it, as far as possible. Opening the packaging in itself does not negate the right of cancellation, but the condition of the product may be inspected in accordance with the law.
11.3 Where the cancellation results from a defect, non-conformity, failure to deliver on time or another breach by the business, the business will bear the costs of returning the product and will coordinate how it is collected or returned according to the circumstances and the law.
11.4 No piece of jewelry is to be sent by post or courier before instructions have been received from customer service. Responsibility for safe packaging and for insuring the shipment lies with the party bearing the cost of the return.
12. Exchanges and credit
12.1 In addition to rights under law, the business may offer an exchange or credit in accordance with the policy that will be published on the website or communicated to the customer. A more favorable condition published for a particular order will bind the business with respect to that order.
12.2 An exchange is subject to inspection of the product, to it not having been used or damaged, to the availability of the replacement product and to any price difference.
12.3 Specially made or altered products will be handled under section 10 and will not be automatically entitled to an exchange or credit.
13. Purchase in the physical shop
13.1 Cancellation of a purchase made in the physical shop will be carried out in accordance with the Consumer Protection Regulations and the provisions of law applicable at the time of purchase.
13.2 As a rule, a piece of jewelry priced at no more than 3,000 shekels may be cancelled from the day of purchase until the end of two days that are not rest days, provided that it has not been used, has not been damaged and proof of purchase is presented. The business may charge a cancellation fee in accordance with the law.
13.3 For a piece of jewelry priced above 3,000 shekels or a specially made product, a right of cancellation due to change of mind may not apply. This does not derogate from rights in the event of a defect, non-conformity or other breach.
14. Defects, non-conformity and warranty
14.1 The business is responsible for delivering a product that matches the order and the description provided to the customer. A customer who discovers a defect or non-conformity is asked to stop using the product, keep it and the packaging, and contact customer service as soon as possible with photos and the order details.
14.2 After inspection, if a defect or non-conformity for which the business is responsible is found, a remedy will be provided in accordance with the law and the circumstances, including repair, replacement, cancellation or a refund.
14.3 The warranty does not apply to reasonable wear, scratches and changes in appearance resulting from normal use, breakage, crushing, stretching, loss of a stone due to a knock, use contrary to the instructions, unusual exposure to chemicals or heat, unsuitable storage, or repairs and alterations carried out by another party, unless the law provides otherwise.
14.4 Cleaning, repair, resizing or stone-setting services after purchase will be provided subject to a professional inspection and at a price agreed in advance, unless they involve handling a defect for which the business is responsible.
15. Proper use of jewelry
15.1 It is recommended to remove jewelry before physical activity, sleep, bathing, working with cleaning agents or any activity that may cause a knock, pressure, pulling or exposure to active substances.
15.2 Each piece of jewelry must be stored separately and in a dry place. Delicate jewelry, chains and settings require careful use and periodic checking of clasps, links and prongs.
15.3 These recommendations are intended to protect the jewelry and do not derogate from the customer's rights in the event of a defect or non-conformity.
16. Intellectual property
16.1 All rights in the website and its content, including the business name, design, texts, images, videos, graphics, logo, catalog and website structure, belong to the business or to parties that have permitted their use.
16.2 It is prohibited to copy, publish, distribute, modify, sell, create a derivative work of, perform data mining on or make commercial use of the website's content without prior written permission, except for reasonable personal use for the purpose of considering a purchase.
17. Privacy, mailing and cookies
17.1 The provision of personal information and its use are subject to the privacy policy published on the website, which forms part of these terms. The user is asked to read it before providing details.
17.2 Operational messages relating to the order, payment, shipping or service will be sent as needed. Advertising material will be sent only in accordance with consent and the provisions of law, and a request may be made to remove the contact details from the mailing list.
17.3 The website may use cookies and similar technologies for operation, security, measurement, improving the user experience and content personalization, in accordance with the privacy policy and the settings available on the website.
18. Website availability and external links
18.1 We work to maintain the website's availability, but we do not undertake that it will operate continuously without faults. There may be interruptions for maintenance, security, upgrades or due to a fault at an external provider.
18.2 The website may include links to or services of third parties. Responsibility for their content and terms lies with those parties, and a link does not constitute a recommendation or an assumption of responsibility, except for responsibility that cannot be contracted out of under law.
19. Limitation of liability
19.1 The business's liability for products, transactions and use of the website will be in accordance with the law. Nothing in these terms exempts the business from liability that cannot be limited or contracted out of.
19.2 The business is not liable for damage resulting from prohibited use of the website, the provision of incorrect details, use of jewelry contrary to the instructions, or an act of a third party that is beyond the business's control, subject to the law.
19.3 General information on the website, including articles and recommendations, is not a substitute for personal professional advice and does not create any obligation beyond the product description and a confirmed order.
20. Changes to the terms
20.1 The business may update these terms from time to time. The binding version with respect to an order is the version that was published at the time the order was placed, unless a later change benefits the customer or is required by law.
20.2 A material change in the terms will be published on the website. Continued use of the website after a change is published will apply to future use and does not retroactively change a transaction that has already been confirmed.
21. Governing law and contact
21.1 The laws of the State of Israel will apply to the use of the website and to transactions with the business. Jurisdiction will be determined in accordance with the provisions of law, and nothing in this section denies a consumer the right to apply to a competent court.
21.2 For questions, service, a cancellation notice or an enquiry regarding these terms, you can contact us by phone at 052-6978558, by email at bateljewelry5@gmail.com or at 64 Bilu St., Rehovot.
User confirmation
Placing an order on the website constitutes confirmation that the user has read these terms, understood their provisions and agreed to them. It is recommended to keep a copy of the terms and of the order confirmation.